An Important Message about Fraud

HSM is proud to be part of an industry known for its commitment to safety and service. Because we value the trust you put in us, we must alert you to the fraudulent sales tactics used by some security companies.

Be on the Lookout for Door to Door Solicitors Who...

Say they want to upgrade your security system.
Say that it is not necessary to contact HSM prior to having another company work on your security system.
Tell you that HSM is no longer in business or has been purchased by the company they represent.
Claim to work for Honeywell—Honeywell manufactures and sells security equipment to security companies like HSM, but Honeywell does not solicit business door to door.

Avoid Having Your Service Switched and Being Double-Billed

Unfortunately, if you sign a contract without checking all the details, you may end up paying two companies for the same service.

Know Who’s Knocking at Your Door

HSM (formerly Honeywell Security Monitoring) recently underwent a brand transition. In order to better reflect our mission and services to our customers, we are now known as HSM Electronic Protection Services. We have not gone out of business or been purchased by another company; be aware of any door to door salesmen who use our name change to make this claim. HSM will only visit your home if you have made an appointment.

Contact Us for Help

If you do have questions or are contacted by a security company that uses any fraudulent sales tactics, please call us at 1-877-HSM4YOU (1-877-476-4968) or the HSM location nearest you before you have them do any work on your system or sign a contract with them.