HSM Customer Alerts

IMPORTANT NOTICE:  Payment Remittance Address for HSM Has Changed

The payment remittance address for HSM Electronic Protection Services has changed. To ensure proper credit to your account, all HSM payments must be mailed to the new address:

HSM ELECTRONIC PROTECTION SERVICES
DEPT CH 10651
PALATINE, IL 60055-0651

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IMPORTANT NOTICE: Action Required Immediately! Mandated Migration to Digital Wireless Technology is Approaching

…Starting in the first quarter of 2008 the migration from analog technology to digital technology for the transmission of alarm signals will no longer be a voluntary option.…To ensure that your security system continues to function optimally and without interruption, HSM-Stanley will need to upgrade your current analog wireless alarm transmitter with a new GSM digital wireless transmitter...… [more]

Early Spring Forward for Daylight Saving Time May Impact Your Security Systems

This year, Daylight Saving Time (DST) starts on March 11 instead of in April. In an effort to cut energy costs, the U.S. Congress passed a law to move the start date of Daylight Saving Time ahead by three weeks and to move the end date of DST back by one week. Please be aware that not all technology from cell phones and computers to security systems will automatically update to the new start and end dates of Daylight Saving Time. This is nothing like Y2K, but there are steps that should be taken to ensure there is no gap or lapse in your security protection..… [more]

Important Message for HSM Customers Considering VoIP or Digital Phone Service

Please be aware there are many challenges in getting security systems to operate correctly with VoIP or digital phone service. Since HSM’s priority is your security and safety, HSM recommends keeping a standard telephone landline in service for your monitored security system. If you wish not to keep a standard telephone line active, HSM offers a number of affordable options for maintaining the integrity of your monitored security system.… [more]

An Important Message about Fraud

HSM is proud to be part of an industry known for its commitment to safety and service. Because we value the trust you put in us, we must alert you to the fraudulent sales tactics used by some security companies..… [more]